Adult Luxury website is owned by Adult Luxury, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Adult Luxury, which also provides the reasons why we must collect certain personal data about you.

Therefore, you must read this Privacy Policy before using Adult Luxury website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:
When you visit the Adult Luxury, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?
At our company, we take customer data security very seriously. It is our top priority to ensure that all user data is processed minimally and only to the extent necessary to maintain our website.

Any information that is collected automatically is only used to identify potential cases of abuse and to gather statistical information about website usage.

This information is never aggregated in a way that could identify any individual user of the system. We understand the importance of privacy and anonymity, which is why visitors are able to browse our website without revealing any personal information.

However, if a user wishes to take advantage of certain features such as receiving our newsletter or filling out a form, they may choose to provide us with their personal data, such as their email, name, city of residence, organization, and telephone number.

It is always up to the user whether or not they want to provide this information, but if they choose not to, they may not be able to fully utilize all of the features on our website.

We welcome any users who are unsure about what information is mandatory to contact us for assistance.

Your rights & Privacy Policy:
In South Africa, ensuring the safety and security of our customers is our top priority. Therefore, to protect against potential fraud and unauthorized access to credit card information, we do not accept credit card details over the phone or through email.

However, we do offer the option to pay with a credit card on our secure website. When selecting this option, customers will be redirected to a trusted third-party payment page where they can securely input their card details and confirm the transaction by clicking “Place Order”.

This third-party payment page also utilizes a 3D secure payment process for added security. Once the payment is successfully processed, customers will be directed to an order confirmation page, providing peace of mind that their transaction was completed securely.

3D Secure? What’s That?
3D Secure Code is an innovative authentication system designed to provide an extra layer of security against online fraud.

This system is widely used by banks to protect their clients and prevent credit card fraud. This added protection ensures that customers can shop online with peace of mind, knowing that their financial information is safe. To activate this feature, customers need to contact their bank and have their credit card linked with 3D Secure Code. This process can usually be completed through the bank’s online banking system, and customers will receive a secure code via SMS on their cellphone. This additional step may seem inconvenient, but it greatly reduces the risk of fraud and ultimately protects customers from potential financial loss.

Overall, the use of 3D Secure Code is beneficial for both banks and their clients as it creates a secure environment for online transactions and makes it difficult for fraudsters to access sensitive information.

Proof Of Payment
If you are paying by credit card, there is no need to send us proof of payment – it happens automatically. If you are paying by EFT or direct deposit, please email your proof of payment to us.

If we do not receive your POP we will wait until your payment reflects on our bank statement. (This may take up to 3 days, depending on your bank.) If payment is made in a Foreign currency, we will need it to clear in our account before we can process your goodies!

Can I Pay COD?
We outsource delivery to third party couriers, so they cannot accept payment. All orders need to be paid for before they are dispatched, so Cash On Delivery is not possible.

Fraud & Security Checks
We do strict fraud checks to prevent criminal and fraudulent activity, as well as using 3D Secure to reduce fraud. We report all fraudulent activity to the necessary officials.

If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a South African resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of South Africa.

Links to other websites:
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties’ privacy practices.

We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information. And always secure your devices. Especially phones and laptops.

Information security:
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure.

We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:
At our company, we take the privacy of our customers very seriously. We understand that the information we collect, use, and receive from our customers is sensitive and confidential, and we are committed to protecting it.

However, we also recognize that there may be situations where we are required or permitted by law to disclose this information. For example, if we receive a subpoena or other legal process, we will comply with it and disclose the necessary information.

Additionally, we may disclose information if we in good faith believe that it is necessary to protect our own rights or the safety of our customers or others.

This includes investigating potential fraud or responding to a government request. We want our customers to know that we will always strive to balance the importance of protecting their privacy with our legal obligations and responsibilities.

We take our responsibility to safeguard personal information seriously and will only disclose it when absolutely necessary.

Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to us.